ADHD UNTANGLED LTD – COACHING & TRAINING TERMS AND CONDITIONS
These terms and conditions apply to all coaching packages, group programmes and training courses purchased through our website, including sessions with independent third‑party coaches, group coaching led by our founder Rosie, and the ADHD‑Informed Coach Training (“we”, “us”, “our”).
By purchasing any package, programme, or training, you (“you”, “client”, “participant”) agree to these Terms and Conditions.
1. Parties and nature of services
1.1 The services are provided by ADHD UNTANGLED LTD, a company registered in England and Wales (company number 14527000) with registered office at 31 Baldwyns Road, Bexley, Kent, United Kingdom, DA5 2AB.
1.2 We offer:
one‑to‑one coaching sessions delivered by independent third‑party coaches listed on our platform;
group coaching programmes and sessions delivered by Rosie or other coaches on our behalf; and
ADHD‑Informed Coach Training and other training or educational courses.
1.3 Coaching and training are supportive, educational services focused on learning, reflection and strategy. They are not medical, psychological, psychiatric or therapeutic treatment, and do not replace advice from your doctor, psychologist, or other regulated professional.
2. Booking and packages
2.1 All coaching, group programmes and training courses must be purchased through our website or any booking link we provide.
2.2 Your booking is confirmed once payment is successfully processed and you receive a confirmation email.
2.3 Where your purchase includes multiple sessions or modules, these must be used or completed within the timeframe stated on the sales page or confirmation email. Unused sessions after that timeframe may expire and will not be refunded.
3. Independent coaches and our role
3.1 Some one‑to‑one sessions are delivered by independent third‑party coaches engaged by us as self‑employed contractors. They are not our employees and are responsible for their own methods, style and professional obligations.
3.2 Our role is to provide the platform, manage bookings and payments, and perform basic vetting of coaches. We do not supervise every session and do not guarantee specific results or outcomes from any coaching.
4. Group coaching with Rosie
4.1 Group coaching programmes with Rosie (or any other group coach) are delivered on the dates, times and format set out on the relevant sales page or confirmation email (for example online group calls, Q&A sessions, community spaces).
4.2 Group sessions typically involve multiple participants. You understand that time in each session is shared and that you may not receive individual coaching in every call.
4.3 We may adjust dates, times or delivery method if reasonably necessary (for example illness or technical issues). If we reschedule, we will give you as much notice as we reasonably can and offer an alternative date or equivalent replacement session.
5. Behaviour, confidentiality and group conduct
5.1 You agree to participate respectfully, avoid discriminatory, abusive or disruptive behaviour, and respect the privacy of other group members and participants.
5.2 You must not share any personal stories or information about other participants outside the group or training cohort. You understand that we cannot guarantee that other participants will keep your contributions confidential, and you share at your own discretion.
5.3 We may remove you from a group, cohort or programme (without refund) if your behaviour is, in our reasonable opinion, harmful, inappropriate or disruptive.
6. Payments, refunds and cancellations (general)
6.1 Prices and currency are stated on the relevant sales page and at checkout. You agree to pay the price shown at the time of purchase.
6.2 We generally do not offer refunds for group programmes, coaching packages or training once purchased, as we offer a discovery call or clear programme information so you can decide whether the service is right for you before committing. Any refund outside this principle will only be made where expressly agreed in writing between you and us (and, where relevant, the coach) on a case‑by‑case basis.
6.3 If you wish to request a refund, you must email us at [insert support email] explaining your reasons. We are under no obligation to grant a refund and any agreed refund may be subject to reasonable deductions for services already provided and administration costs.
6.4 Where a statutory cooling‑off period applies under consumer law, you acknowledge that by choosing to access live sessions, group spaces or digital materials before the end of that period, you request early performance of the contract and may lose your right to cancel and obtain a full refund.
6.5 If you miss or fail to attend a scheduled session (1:1 or group) without giving the notice required on the booking page or in your confirmation email, that session may be treated as taken and will not be rescheduled or refunded.
6A. Payment plans and failed payments
6A.1 We may offer payment plans for certain programmes, packages or trainings. Where a payment plan is available, this will be clearly stated on the sales page or at checkout, including the number of instalments and payment dates.
6A.2 By choosing a payment plan, you agree to pay all instalments in full and on time. The total amount payable under a payment plan is the same as, or as described on, the sales page; it is not a subscription you can cancel part‑way through to avoid remaining payments.
6A.3 If any instalment payment fails or is not received within fourteen (14) days of the due date, we may, at our discretion:
suspend or remove your access to sessions, group spaces, materials and future calls until all overdue amounts are paid; and/or
cancel your place in the programme, package or training, with no entitlement to a refund of amounts already paid.
6A.4 You remain responsible for ensuring that your payment method is valid, has sufficient funds and that your billing details are up to date for the duration of the payment plan.
7. Rescheduling individual sessions
7.1 Where your purchase includes one‑to‑one coaching sessions, you may request to reschedule a session within the time limits stated in your booking confirmation (for example minimum 24 or 48 hours’ notice).
7.2 If you give less notice than required, the session may be forfeited at our discretion and will not be refunded.
7.3 If your coach needs to reschedule, they or we will give you as much notice as reasonably possible and offer an alternative time.
8. ADHD‑Informed Coach Training – specific terms
This section applies specifically to the ADHD‑Informed Coach Training (the “Training”) and prevails over the general terms above where there is any conflict.
8.1 Course overview
8.1.1 The Training is a 9‑week, CPD‑accredited advanced ADHD coaching training that combines live online sessions, expert guest talks, downloadable resources and self‑paced content.
8.1.2 It is designed for sports and wellness professionals (and other suitable professionals as described on the sales page) who want to become Certified ADHD‑Informed Coaches, subject to meeting the certification requirements below.
8.2 Investment and payment options
8.2.1 The full Training fee is £2,750 per participant for payment in full.
8.2.2 Up to 6‑month payment plans are available at an increased total price of £2,900. All payments under the payment plan must be completed by 30 March 2026 (or the date specified on the sales page for later cohorts).
8.2.3 By enrolling on a payment plan, you agree to pay the full £2,900 in accordance with the instalment schedule communicated at checkout.
8.3 Payments and refund policy (Training)
8.3.1 All payments for the Training are strictly non‑refundable, including full and part payments, due to the limited spaces and the preparation involved in delivering this Training.
8.3.2 Please only register if you are committed to completing the Training, as we are unable to offer refunds under any circumstances, except where required by law.
8.3.3 If you choose a payment plan, each instalment must be made on time. Access to the Training (including live sessions, replays and materials) may be paused or removed if payments are missed or overdue, in line with clause 6A.
8.3.4 Non‑attendance, illness, changes in personal circumstances or scheduling conflicts do not entitle you to a refund or reduction in fees.
8.4 Transfers to a future cohort
8.4.1 In exceptional circumstances, you may request to transfer your place to a future cohort of the Training.
8.4.2 Transfer requests are considered on a case‑by‑case basis, are not guaranteed, and are subject to availability and our discretion.
8.4.3 Any request to transfer must be made in writing at least fourteen (14) days before the Training start date. Requests made after this point are unlikely to be granted.
8.4.4 If a transfer is agreed, additional administrative fees or price differences may apply, and will be communicated to you in advance.
8.5 Access to content
8.5.1 Participants will receive access to replays and core Training materials for personal use for up to one (1) year from the date the Training starts, unless otherwise stated on the sales page.
8.5.2 All content is for enrolled participants only and must not be copied, shared, distributed, or used for resale or to create competing trainings without our prior written permission.
8.5.3 You may download any permitted resources for your own personal use only and must respect all intellectual property notices.
8.6 Certification requirements
8.6.1 To gain recognition or certification as an ADHD‑Informed Coach under this Training (where offered), you must:
attend at least 80% of live sessions (or watch the replays within any timeframe we specify);
complete all required self‑paced modules and reflective tasks; and
take part in the final integration and assessment practices as directed.
8.6.2 We may require reasonable evidence of completion (for example submission of exercises, reflections or assessments) before issuing any certificate or confirmation of completion.
8.6.3 We reserve the right not to award certification where, in our reasonable opinion, the required standards or completion criteria have not been met.
8.7 Code of conduct (Training)
8.7.1 The Training is a values‑led programme and a safe space for learning and growth.
8.7.2 By enrolling, you agree to:
show up with respect and kindness towards your peers, guest experts and trainers;
maintain confidentiality around anything shared in the group or cohort; and
embrace inclusivity and uphold a non‑judgemental environment.
8.7.3 Disrespectful, harmful, harassing or discriminatory behaviour may result in your removal from the Training without refund and without entitlement to certification.
8.8 Tech and participation
8.8.1 You are responsible for ensuring you have a stable internet connection, appropriate device and up‑to‑date software to access live sessions and course materials.
8.8.2 If you miss a live session, you will generally be able to catch up with the replay (subject to any time limits on access), but it remains your responsibility to keep up with the content.
8.8.3 You are strongly encouraged to attend live, actively engage in discussions and peer practice, and complete all exercises for the best learning experience.
8.9 Changes to delivery (Training)
8.9.1 We reserve the right to:
adjust live session times or dates if absolutely necessary (for example illness, unforeseen events), giving fair notice where reasonably possible; and
replace or change guest experts, provided we maintain the overall quality, scope and integrity of the Training.
8.9.2 Where changes are necessary, we will do our best to communicate promptly and to provide equivalent value and support throughout.
9. No medical, legal or financial advice
9.1 Coaching and training, whether individual, group or within the Training, is not medical, psychological, legal, financial or other regulated professional advice.
9.2 No diagnosis, treatment, prescription, legal or financial services are provided. You should always consult an appropriate qualified professional regarding any medical, mental health, legal, financial or other decisions.
9.3 You remain fully responsible for your own health, wellbeing, decisions and actions before, during and after coaching or training.
10. Our responsibility and liability
10.1 We will provide programmes and Training with reasonable care and skill and in accordance with the descriptions on the relevant sales pages.
10.2 We do not guarantee any particular outcome, result, diagnosis, improvement, qualification or change in your circumstances or business.
10.3 To the fullest extent permitted by law, we are not liable for:
any actions or decisions you take as a result of coaching or Training;
any indirect or consequential loss, such as loss of income, business, opportunities, or reputation; or
the acts or omissions of independent third‑party coaches, guest experts or other participants.
10.4 Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
11. Use of platform and intellectual property
11.1 Any materials, worksheets, recordings or resources provided as part of your package, programme or Training are for your personal use only. You must not share, sell, distribute, or use them commercially without our prior written consent.
11.2 All intellectual property rights in our content (including Rosie’s content, Training materials, platform content and guest expert materials where applicable) remain owned by us or our licensors.
12. Data protection and privacy
12.1 We process your personal data in accordance with UK data protection law and our Privacy Notice (available on our website).
12.2 We may share relevant information with your coach or trainers (for example your name, contact details, booking history and any intake form responses) so that they can deliver your sessions or the Training. They are independently responsible for handling any additional notes or records they create in line with their own privacy obligations.
12.3 Group sessions and Training sessions may be recorded for participants’ replay access or for internal training. We will tell you on the sales page or at the start of the session if recording will take place. By joining a recorded session, you consent to being recorded. If you do not wish to be recorded, you should keep your camera and microphone off and avoid sharing personal information.
13. Age and eligibility
13.1 Our services are intended for adults aged 18 and over. If you are under 18, a parent or guardian must contact us before purchase and we may decline to provide services to minors at our discretion.
13.2 By purchasing, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
14. Non‑circumvention of the platform
14.1 You agree not to bypass our platform by making private arrangements for ongoing paid coaching with any coach you first engaged through ADHD Untangled, unless we give prior written consent.
14.2 If you wish to work with a coach outside the platform, you agree to discuss this with us first so we can confirm what, if any, arrangements or fees may apply.
15. Changes to programmes or terms
15.1 We may update these Terms and Conditions from time to time. The version in force at the time of your purchase will apply to that purchase.
15.2 We may make reasonable changes to the structure, content or delivery of any programme or Training (for example updating materials or improving the curriculum), provided the overall value is not materially reduced.
16. Governing law and jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction in relation to any such dispute or claim.