Privacy & Cookies

Last Updated July 2026.

Who we are

ADHD Untangled Ltd is the data controller responsible for the personal information described in this notice.

ADHD Untangled Ltd Company number: 14527000 Registered office: ​4​2 Anvil Terrace, Dartford, DA2 7WR  

Email: hello@untangledco.com ICO registration number:​ ZB884275

Services are delivered by Rosie Turner and the ADHD Untangled team on behalf of ADHD Untangled Ltd.

What this notice covers

This notice explains how we collect and use personal information when you:

  • Visit untangledco.com.

  • Make an enquiry or booking.

  • Purchase coaching, a course, a membership or a digital product.

  • Take part in 1:1 or group coaching.

  • Join the Untangler Membership or our community spaces, including the WhatsApp community.

  • Enrol in our coach training programme.

  • Attend a retreat, event or live Q&A.

  • Take part in workplace training or consultancy through your employer.

  • Appear as a guest on the ADHD Untangled podcast.

  • Subscribe to our emails or contact us in any other way.

Information we collect

What we collect depends on how you work with us.

Identity and contact information. Your name, email address, phone number and billing details.

Booking and transaction information. Services purchased, appointment details, payment status, invoices and related correspondence. Full card details are handled by our payment providers and are not stored by us.

Coaching information. Information you choose to share about your ADHD, health, neurodivergence, wellbeing, work, circumstances and goals, together with session notes, intake questionnaires, correspondence and agreed actions. This may include special category information under the UK GDPR, particularly health information. We only process it with your explicit consent.

Session recordings and transcripts. Where you have explicitly agreed, coaching sessions may be recorded and transcribed to support accurate notes. See the recordings section below.

Community and membership information. Your account, membership status, and anything you post or share in our community spaces, including messages in the WhatsApp community and contributions in live sessions.

Coach training information. Enrolment details, coursework, practice session records and assessment information for trainees on our coach training programme.

Workplace programme information. Where we work with your employer, we collect attendee names, work email addresses and any information participants choose to share during training. We do not report what individuals say back to their employer.

Podcast guest information. Your name, contact details, biography, and your voice and contributions in recorded episodes, which are published publicly with your agreement.

Technical information. Your IP address, browser, device and pages visited, collected through cookies and similar technologies.

Marketing preferences. Whether you have agreed to receive our newsletter or other updates.

How and why we use your information

We use personal information to:

  • Respond to enquiries and provide our services.

  • Arrange and deliver coaching, courses, memberships, events and training.

  • Keep appropriate coaching and business records.

  • Process payments and maintain transaction records.

  • Run our community spaces.

  • Provide customer service and resolve complaints.

  • Protect our services and website from misuse.

  • Meet tax, accounting, insurance and legal obligations.

  • Send marketing communications where permitted.

  • Establish, exercise or defend legal claims.

Our lawful bases

Depending on the activity, we process your information because:

  • It is necessary to enter into or perform a contract with you.

  • It is necessary to comply with a legal obligation.

  • It supports our legitimate interests in running, securing and improving the business, where those interests do not override your rights.

  • You have given consent for a specific purpose, such as marketing or session recording.

Where we process health or other special category information, we rely on your explicit consent. We may also retain information where necessary to establish, exercise or defend legal claims.

You can withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully, and some information may still need to be kept for legal or evidential reasons. If particular information is needed to deliver a service, choosing not to provide it may mean we cannot deliver that service safely or effectively.

Session recordings and transcription

With your explicit agreement, we may record and transcribe coaching sessions using recording/transcription tool, e.g. Zoom​ or Google Meets to support accurate notes.

Recording will not begin without your agreement. If you prefer not to be recorded, we will take notes another way.

Audio recordings are normally deleted within 30 days once the notes or transcript have been checked. Relevant notes may be kept as part of your coaching record.

Group sessions, live Q&As and workshops may also be recorded. You will be told before recording begins. You can keep your camera and microphone off, use a first name only, and avoid sharing identifying information if you prefer.

Sharing in community spaces

Anything you post in our community spaces, including the WhatsApp community, is visible to other members. Please do not share identifiable information about anyone else without their permission. We ask members not to share others' contributions outside the community, but we cannot guarantee absolute confidentiality in any online community.

Who we share information with

We use trusted providers to help deliver our services, including:​

  • Squarespace, for website hosting, checkout and accounts.

  • Payment processors, e.g. Stripe, PayPal, Squarespace Payments

  • ​Zoom and Google Meets, for online sessions and events.

  • WhatsApp (Meta), for our community.

  • Email Marketing e.g. ​F​lodesk

  • Scheduling tool, e.g. ​G​oogle Meets

  • Note-taking / client record system

  • Accountants, insurers, legal advisers and other professional advisers.

We may also disclose information where required by law, in response to a valid regulatory request, for safeguarding reasons, or to establish or defend a legal claim. We never sell personal information.

International transfers

We operate across the UK and the Netherlands, and some of our providers process information outside the UK. Where information leaves the UK or the European Economic Area, we only use providers where an appropriate legal safeguard is in place, such as UK adequacy regulations, EU adequacy decisions or approved contractual clauses. Contact us if you would like more detail about a specific provider.

How long we keep your information

We keep information only as long as reasonably necessary, including for legal, tax, insurance and evidential requirements. The following periods normally apply:

  • General enquiries that do not lead to a service: up to 2 years after the last contact.

  • Financial and transaction records: 6 years after the relevant financial year.

  • Coaching records and session notes: 8 years after your final session.

  • Session audio recordings: deleted within 30 days​ of the transcript or notes being checked.

  • Coach training written records (enrolment, coursework, assessment outcomes): 6 years after completion, and we keep a permanent register of certifications awarded so qualifications can be verified.

  • Coach training assessment recordings (observed practice and skills assessments): 2 years after the certification decision is final.

  • Practice coaching session recordings involving volunteer clients: deleted within 30 days of the assessment being completed.

  • Module and teaching recordings: kept as course materials while the programme is offered, and reviewed periodically.

  • Community posts: while the community operates, unless removed earlier.

  • Marketing information: until you unsubscribe or it is no longer needed.

  • Consent records: as long as reasonably necessary to demonstrate and respect your choices.

Limited copies may remain temporarily in secure backups until overwritten in the normal backup cycle.

How we protect your information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure. Access is limited to people who need it for an authorised purpose, and we choose providers with regard to their security and data protection arrangements.

No online system can be guaranteed completely secure. If a personal data breach creates a risk to your rights, we will handle and report it in line with applicable law.

Marketing

We only send marketing emails where we have a lawful basis. You can unsubscribe at any time using the link in any email or by contacting hello@untangledco.com. Unsubscribing will not stop essential messages about a purchase, booking or active membership.

guest speakers

Opinions expressed by guest experts are not the opinions of Adhd Untangled Ltd or Rosie Turner

Cookies

Our website uses necessary cookies, and analytics or advertising cookies only with your consent where required. You can manage your preferences through the cookie banner or your browser settings.

Your rights

Depending on the circumstances, you have the right to:

  • Be informed about how your information is used.

  • Access the personal information we hold about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Restrict particular processing.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent at any time.

These rights are not absolute and may be limited where information must be kept for legal, contractual or evidential reasons. To exercise a right, contact hello@untangledco.com. We may ask you to verify your identity first.

Complaints

If you have a concern, please contact us first at hello@untangledco.com so we can look into it.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint. If you are based in the Netherlands or elsewhere in the EU, you can also complain to your local supervisory authority, such as the Autoriteit Persoonsgegevens.

Children

Our services are intended for adults. We only process information about anyone under 18 where the service has been expressly agreed and appropriate parental or guardian involvement is in place.

Changes to this notice

We may update this notice when our services, providers or legal requirements change. The date at the top shows the latest version, and we will draw significant changes to the attention of affected clients and members where appropriate.